These cases is for the organization to develop what is called a “ stakeholder matrix ”. It is a relatively simple technique that, developed step by step, allows the identification of stakeholders and their expectations, also helping to relate their degree of power and their degree of interest in the organization. This is essential when prioritizing expectations and consequently setting goals to meet them. When establishing the objectives, in relation to the expectations and needs of the stakeholders, those selected must be for a certain period of time.
In addition, the commitments
E-commerce Photo Editing of the organization with respect to them will be defined, specifying their content. As in any other area related to business management, objectives and indicators will be set to measure, analyze and evaluate the results of the initiatives. To establish the objectives, in relation to the different interested parties, the organization can be based on public requirements or standards. You can also do this by establishing commitments with stakeholders, stemming from the dialogue and engagement processes mentioned above.
Measurement and evaluation it is about determining how the measurement and subsequent evaluation of the results of the actions will be carried out in accordance with the objectives set. Previously it will be necessary to establish the indicators and the method for their verification. Next, the results are verified (measured) and evaluated, also considering the perceptions of the interested parties about the results and impacts. Efforts should be made to ensure that the evaluation is as objective and neutral as possible and that it is participatory. Carrying out external evaluations or audits is a good way to guarantee that objectivity. Other aspects must also be taken into account, such as complaints, claims, conflicts or sanctions that may allow the identification of discrepancies between needs and expectations. On the one hand, the obligations and commitments,